Kuldeep is a customer experience leader with proven track record of providing actionable insights for over a decade, to drive real product improvements. He is a metrics driven leader who understands the unique value that rich qualitative research can provide. Strong believer in triangulating voice of customer, globally, utilizing multiple data sources & research methods.
Kuldeep Kelkar is currently Head of Global Experience Research at PayPal, in San Jose, CA. In this current role he manages a team of highly talented researchers to support all business units & regions at PayPal. During the last decade Kuldeep has worked as a designer & researcher and holds a Masters degree in Human Computer Interaction from Clemson University.