Kim has worked in the field of User Experience Research for over 10 years. She has extensive experience with both qualitative and quantitative UX Research through her work at Claris (now Filemaker), Macromedia (now Adobe) and Visto Corp (now Good). Kim has been a presenter at several conferences, including UPA, written an article for the User Experience Magazine, been a guest speaker at the STC-Usability Sig, and an invited speaker for UC Berkeley’s Tech Writers Usability course. Kim is skilled at developing and managing usability research plans from concept through roll-out. Since joining UserZoom 3 years ago, she’s worked closely with high profile clients to design and implement top notch research, and helped define UserZoom product strategy.