In recent years a clear trend has emerged in leading organizations to test and validate their websites. There has been a demand for robust and cost effective solutions. This trend has resulted in an increase of user testing solutions and methods. These tools allow organizations to directly connect with their customers in their natural context. Measuring and quantifying the User Experience has been made accessible and obtainable with these solutions.
The book, ‘Beyond the Usability Lab’ discusses using more than one method to provide a complete picture of the User Experience. To do this, one must first understand what methods they can use and when to use them. In this panel we will discuss and answer questions on how and why to use a versatile research solution. You will learn how companies such as PayPal and KeyLime Interactive use these solutions to obtain a complete picture of the User Experience.
This session is sponsored by UserZoom
Alfonso de la Nuez is Co-Founder and Co-CEO at UserZoom, Inc.. He holds a BA in International Business from San José State University, where he enjoyed a full schollarship and played NCAA Varsity Basketball.
Alfonso’s professional career has always been associated with computers and the Internet. He has 15-years experience in the Internet and Usability business. Prior to starting UserZoom, he worked for Dell Computers, Icon Medialab (pioneer Web Design and Development agencies from Sweden) and Proxicom.
As Worldwide Head of Sales and Marketing, he travels quite a bit. He’s now based in the San Francisco Bay Area. He teaches usability and user-centered design in various universities and academic institutes and is a frequent speaker at conferences.
Alfonso also co-founded Xperience Consulting which is the market leader in Spain and one of the most experienced web and mobile usability firms in Europe.
Ania Rodriguez is a the founder and CEO of Key Lime Interactive, the leading customer experience research firm who in 2010 conducted research for over 25 Fortune 500 clients. Key Lime Interactive specializes in unmoderated research, as well as eye tracking user research for both web and mobile/tablets. Ania personally has 13 years of experience consulting to C-level executives on the topics of UI Design, Usability and Online Marketing. She began her career at United Technologies, then spent 8 years at IBM Global Services, followed by a few years at Keynote Systems before founding Key LIme Interactive over 2 years ago. Ania holds a B.S. from Carnegie Mellon and her M.S. from University of Miami in Industrial Engineering with a concentration in Human Factors. She frequently presents at conferences and online symposiums.
Kim has worked in the field of User Experience Research for over 10 years. She has extensive experience with both qualitative and quantitative UX Research through her work at Claris (now Filemaker), Macromedia (now Adobe) and Visto Corp (now Good). Kim has been a presenter at several conferences, including UPA, written an article for the User Experience Magazine, been a guest speaker at the STC-Usability Sig, and an invited speaker for UC Berkeley’s Tech Writers Usability course. Kim is skilled at developing and managing usability research plans from concept through roll-out. Since joining UserZoom 3 years ago, she’s worked closely with high profile clients to design and implement top notch research, and helped define UserZoom product strategy.
Kuldeep is a customer experience leader with proven track record of providing actionable insights for over a decade, to drive real product improvements. He is a metrics driven leader who understands the unique value that rich qualitative research can provide. Strong believer in triangulating voice of customer, globally, utilizing multiple data sources & research methods.
Kuldeep Kelkar is currently Head of Global Experience Research at PayPal, in San Jose, CA. In this current role he manages a team of highly talented researchers to support all business units & regions at PayPal. During the last decade Kuldeep has worked as a designer & researcher and holds a Masters degree in Human Computer Interaction from Clemson University.
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