Schedule: Focus on Community sessions

The Twitter Book Download sample chapter from “The Twitter Book“
By Tim O’Reilly & Web 2.0 Expo program chair Sarah Milstein

It’s practically a mantra in business today: “You must engage with your community.” But it’s also clear: “community” does not equal “kumbaya.” Battle-tested veterans share the secrets of successful, and brutally failed, community efforts.

Sessions are being confirmed daily. Please check back often to see the latest program content.

11:00am Thursday, 05/06/2010

Build Your Own Contributors (One Part at a Time)

Location: 2009

Denise Paolucci (Dreamwidth Studios), Mark Smith (Dreamwidth Studios)

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With an increasing number of Open Source projects demanding attention, it can be hard to attract qualified contributors. Learn how to convert your community of users into a community of developers, through training, mentoring, and community management, from a project that's been hacking its hackers since day one. Read more.

1:00pm Thursday, 05/06/2010

Picture the Impossible: How an Online Game Can Change Your Offline Community

Location: 2009

Elizabeth Lawley (Rochester Institute of Technology)

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Creating vibrant local communities online is a growing user expectation yet remains a complex task. Liz Lawley, director of the Lab for Social Computing at the Rochester Institute of Technology, shares insight into the alternate reality game her team built with the local newspaper and how to create a compelling local experience for consumers that melds online interaction with offline engagement. Read more.

2:05pm Thursday, 05/06/2010

Brand and Customer Communication

Location: 2009

Christy Canida (Instructables.com), Ilana Rabinowtiz (Lion Brand Yarn Company)

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Brands want to engage with their end users, but often see these communications as fraught with peril. How can brands have genuine, meaningful contact with their users? How do they decide which online communities to target? Can (or should) brands dictate the terms of the conversation? How can brands present their message to stand out from a sea of user-generated content? Read more.

3:10pm Thursday, 05/06/2010

How to Rise above the Noise in the Sea of Content

Location: 2010

Paul Yiu (Bing)

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When building solid customer relationships and brand awareness through social media channels, it's difficult to rise above the overwhelming amount of data. Paul Yiu, group program manager behind Bing’s real-time and social efforts, will take you deeper down the social media rabbit hole and arm you with actionable advice about how to maximize your content for the real-time spectrum. Read more.

3:10pm Thursday, 05/06/2010

Creating a Culture of Sharing

Location: 2009

Moderated by:

Josh Crandall (Netpop Research, LLC)

Panelists:

Jack Herrick (wikiHow), Mike Linksvayer (Creative Commons), Emily Richards (ArtisTech Media)

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For a group of strangers to share their works online, an environment of trust, openness and respect is required. “Creating a Culture of Sharing” examines the benefits and barriers to sharing online and whether creators and users of content agree (or disagree) on how content can be used. We will then focus on issues of attribution, copyright, and “copyleft” for a world online. Read more.