Lili Cheng is a general manager for Microsoft Research focusing on conversational experiences, bots, and intelligence systems. Lili’s team is responsible for the Microsoft Bot Framework (part of Cortana Intelligence) as well as bringing together the community of bot creators, channels, tools, and AI experts in events such as Botness, Microsoft Research’s Design Expo, and the Social Computing Symposium. Previously, Lili was director of user experience for Microsoft Windows and also worked in Apple Computer’s Advanced Technology group on the user interface research team, where she focused on Quicktime conferencing and Quicktime VR. Lili is a registered architect; she worked in Tokyo and Los Angeles for Nihon Sekkei and Skidmore Owings and Merrill on commercial urban design and large-scale building projects. She has taught in NYU’s Interactive Telecommunications program as well as at Harvard University.