The Next Generation Web Experience for Self-help

As group manager for the Automated Service Agent group at Microsoft, Clinton Dickey leads the team is responsible for shaping and delivering the ASA product and its business. In this capacity, Dickey works closely with customers and partners to help define the product to help resolve customer care issues and enhance their customer service experience.

Dickey joined Microsoft in 2001 working in various roles within the Communications Sector, including playing a role in the acquisition of Colloquis in October, 2006.

Prior to joining Microsoft, Dickey was a product manager for the first digital simultaneous voice and data modem at Prometheus. Previously, he worked for Inter-Tel, Inc., where he was a product manager for the first digital VoIP gateway.

Dickey holds an M.B.A. from Portland State University and a bachelor’s degree in computer science from the University of Oregon.

In his spare time you may find Dickey fueling his love of video games with his three sons and wife of 15 years.