With 22 years of experience in the software industry, Ted advises Forrester clients in a wide variety of industries on collaboration tools and strategy assessment, telepresence and videoconferencing, instant messaging and Web conferencing, cloud-based email and collaboration, collaboration on smartphones, the consumerization of IT, and surveying and segmenting information workers. In 2009, Ted spearheaded the launch of Forrester’s Workforce Technographics®, the industry’s first benchmark survey of workforce technology adoption. Ted is also the co-author of the new Forrester book, Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business, (Harvard Business Press, September 2010). This management book helps CIOs and IT organizations implement strategies for supporting workforce “HEROes” – highly empowered and resourceful operatives – who harness social technology, mobile devices, video, and cloud services to solve customer problems. Ted has appeared as a technology industry expert on ABC, CBC, CNBC, NBC, and PBS and has been quoted in publications such as BusinessWeek, The Economist, The New York Times, and The Wall Street Journal.