Web 2.0 vs. the Water Cooler: How Web 2.0 Has Changed the Way We Communicate at Work

JP Rangaswami is the Managing Director, Service Design for BT Design – BT Group’s IT design and delivery business. It has total responsibility for designing, building and implementing the IT and business processes, systems, networks (non-Openreach) and technologies. JP is responsible for group operations as well as enterprise management platforms and web technologies. He has extensive international experience and is passionate about delivering outstanding end-to-end customer experience. He has a record for innovation and collaboration that underpins his customer-focused delivery of major global programmes.

JP joined BT from Dresdner Kleinwort Wasserstein where he served as Global CIO demonstrating recognised market leadership in the use of innovative tools and techniques. He is a compelling advocate for community-based “opensource” development methods and practices.

He is fervent blogger (www.confusedofcalcutta.com) and a regular speaker at industry events, particularly on innovation and opensource. He was named CIO of the Year by Waters Magazine in 2003, CIO Innovator of the Year by the European Technology Forum in 2004 and is named as one of the top 10 CIOs in silicon.com’s CIO50 list for 2007.

He is an Advisory Board member of CAL-IT and a Charter Member of TiE UK, along with memberships of the IoD, the ACM and the IEEE. He is a Fellow of the British Computer Society (BCS) and a Fellow of the Royal Society of Arts (RSA). JP is also a Freeman of the Information Technologists Company (a London City Livery Company, also known as the Worshipful Company of Information Technologists).